City & Guilds Diploma in Reception Services Programme

Step into the heart of the hospitality industry with confidence and capability. This diploma opens doors to exciting front-of-house roles where professionalism, warmth, and attention to detail truly matter. You'll build the essential skills needed to manage guest experiences from the moment they arrive to the moment they leave – all while learning how to handle bookings, manage accounts, promote services, and ensure every guest feels genuinely valued. With a strong focus on real-world application and industry standards, this programme sets the stage for a rewarding and people-focused career in hospitality.